|
Periodic Service Review (PSR) is a quality improvement system based on the principles of Organizational
Behavior Management and Total Quality Management. PSR is designed and developed to enhance the managerial
abilities of those who operate human service and educational agencies. The PSR is both an instrument, to
help management assess the level of quality in the services they provide, and a system, to help improve
that quality. Such a system is beneficial for human service managers when opportunities for formal training
in management practices are often limited.
Sophia Enterprises' ePSR Service offers a full-feature, online manifestation of the PSR
principles and practices. The ePSR system provides service agencies a direct and precise view into the
efficacy of their service. This systematic, or periodic, visual feedback is based on regular assessments,
or reviews, of every aspect of the service that the provider considers important. What’s more, this
assessment can be directed to individual consumers, groups of consumers, or even the provider’s entire
consumer-base.
Through ePSR’s interactive web interface and its ability to methodically and periodically track any client
(or management) service characteristic your organization deems important enough, the ePSR system affords
management, staff, client family members, and outside governing agencies unparalleled insight into the
quality of service you provide. The robust real-time analysis of this information, either in aggregate
or specific to individual clients, provides valuable and timely insight that can then be used as positive
confirmation of those areas your organization is excelling at and those areas where your organization has
opportunities for service level improvement.
|