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The Periodic Service Review (PSR) is a Total Quality Assurance management system designed to define, monitor
and improve employee and organizational performance. It is made up of four integrated components:
When all four of components are consistently applied, the PSR system provides a robust
analysis tool, allowing managers to determine their organization’s areas of strength
and weakness and, therefore, where additional training and resources are needed to
improve the quality of products and services.
Sophia Enterprises offers ePSR as a full-feature, online manifestation of the PSR principles and practices.
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