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ePSR
is customized specifically for each organization. The
Quality Standards,
scoring criteria, and time periods are developed for and by your organization.
You can have as many or as few
ePSR Surveys
as you would like, depending on the
needs of your company. An Account Manager from Sophia Enterprises assists you
with these activities during the implementation phase. The Account Manager is
responsible for assisting with your initial configuration set up and for
training key members of your staff on the recommended use of the system.
Your organization also determines who has access to the system and who
has various capabilities, such as scoring sessions, analyzing data, or
editing information. Authorized users then have the ability to add or edit
information whenever they wish, such as add new Quality Standards, add or delete
employees or change the team composition.
The “Implementation Phase” is complete only when all employees or associates are
added to the system, all teams (such as departments or divisions) are
defined and added, and all Quality Standards and ePSR Surveys are developed
and entered into the system.
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