ePSR Survey Terms |
Quality Standards
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Any aspect of the service your agency provides which is assessed on a periodic basis. PSR Surveys are composed of a unique set of Quality Standards.
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Scoring Frequency
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The frequency a particular ePSR Survey will be scored, typically Monthly, but could be Weekly, Quarterly, Annually, etc.
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Designed For
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An indication of who an ePSR Survey was designed for. For instance, it could be a 'Program-wide' Survey which would indicate all Teams within a service Program are expected to Score the Survey. Or, it might be Company-wide, or Departmental-wide, or even for a single Team or small group of Teams.
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Allow Disagreement
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By indicating an ePSR Survey can 'allow disagreement' during the Scoring Session, the system will present for each Quality Standard the option for person running the Scoring Session to indicate if there are staff who disagree with the way the Standard is being scored for that session (e.g., a Standard is marked as 'achieved' but others feel it should be marked as 'opportunity'). This allows for analysis that can assess the inter-observational reliability of the Standards you design. If there is often disagreement, the Operational Definition of the Standard may need to be changed to make its Scoring more objective and reliable.
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Survey-specific
instructions
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This field is used to help those who do the actual ePSR Survey Scoring to understand important aspects of the Survey, the purpose of the Survey, how to prepare for the Scoring session, who to contact with questions, etc.
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Operational
Definition
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A detailed description of a Quality Standard, specifying the What, When, Who, and How a Quality Standard is assessed.
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